CUSTOMER SERVICES OUTSOURCING
We provide a wide range of customer support services at highest quality and affordable price in the language of your chosing.
Competent, personalized service
Support to your customers via Email
Reliable and trustworthy channel for customer support
Clear communication with empathy and professionalism
Agents with top-level language knowledge
Excellent communication skills and engagement with customers
Fast response, friendly communication
Responsive and adaptive to customers' needs
Active communication with customers while working on inquiries
Process screening and/or monitoring of user generated content
Application of all necessary rules and guidelines
Regular feedback and tailoring
WHY CHOOSE US
Our flexible and efficient team provides tailored solutions for your particular needs in the field of customer support in an effective and budget-friendly manner. We provide the best value for money on the market due to our expertise, commitment and professionalism.
We monitor and analyze work of our agents on a daily basis and promptly provide necessary feedback and suggest actions to maintain a high level of service quality.
We prove cost-effective and efficient solutions in customer service/content moderation fields through tailored approaches with the help of our experienced team.
We recruit personnel and management teams for projects in accordance with your specific needs, depending on language requirements and type of the required services.
We openly discuss and adapt the pricing of our services to our partners' needs to accomplish the desired results with maximum cost and time efficiency.
OUR CORE TEAM
Our Leadership Team, which has many years of experience in customer service, outsourcing and people management fields. We will help you create exceptional customer service/content moderation model for your company and reach all necessary KPIs.
Field expert! More than 7 years in business process outsourcing field with the main focus on customer service/back office and sales. Studied Business and Economics at Phillips University in Marburg, Germany.
15 years of experience in organizational development and project management with national and international organizations. Has led the development of a number of innovative digital projects in public and private sector.
Up to 20 years of experience of working on top management positions in government organizations and businesses. Masters Degree in PM, George Washington University and Master of Law at Freie Universitat, Berlin.